Diana has been with JW Craft Portable Restrooms since 1999. She began her adventurous journey in our fun little industry as a customer service representative. Over the years Diana has dabbled in many roles within our company and eventually promoted to Sales Manager in September 2014.
Diana does Quality Service checks on a weekly basis, customer service is her priority. How many "Sales People" do you know that will jump in a truck and deliver a portable toilet when you need one? Thankfully, that doesn't happen often but she's the first to jump in when needed.
Melanie has been with JW Craft Portable Restrooms since 1997. She's a true veteran to the portable restroom industry. She started out as a receptionist and over the years moved her way into the Operations Manager role.
As a native Floridian, she has seen many changes in our area and she remains dedicated to ensure our customers receive the highest level of customer service and satisfaction our industry has to offer. She works hard, is driven and is a true leader.
When Melanie isn't busy multi-tasking the day-to-day operations here at the office, she is busy raising her son and daughter. She enjoys boating, fishing and all the beautiful things southwest Florida has to offer.
Gaby is our most-awesome customer service rep and mother to our office cat. She's been in customer service for more than 10 years, speaks English and Spanish, and is happy to help you with any questions or problems. She's a super-friendly foodie who enjoys eating out at restaurants. If you call us, she'll probably be the one answering the phone, so be nice. :)
John has been an owner of JW Craft since the late 1980's. John assists in the day to day operations & is a "hands-on" owner.
For assistance in the handling of logistics of:
Vice President / Owner
Jennifer began her career in this unique little industry in 2002. Jennifer was the Vice President of T&M Portable Restrooms where Jennifer and her team grew T&M to be one of the largest independently owned restroom companies in the state of Florida. T&M was eventually sold and Jennifer accepted a Business Development role with a large nation wide restroom company. Jennifer missed the customer oriented, service based mentality of a locally owned company so she left the corporate world and became Vice President/Owner of JW Craft Portable Restrooms.
Jennifer is involved in the portable restroom industry world wide. We are members of the Portable Sanitation Association International (go ahead and giggle, many find it funny). Fact of the matter is, this organization is truly vital in all aspects of our industry.
What does this mean to you? It keeps us educated and the more we know, the better quality products and service you will receive, for example: If you have an event or project anywhere outside of our service area, Jennifer has unlimited resources to provide you with the quality service you're accustomed to. She takes great pride in JW Craft Portable Restrooms and we work hard to take care of you.
Alberto’s routes include: Fort Myers, Charlotte County, Bonita/Estero and Naples. Alberto has an extensive amount of experience with high-end construction projects such as high-rise, medical facilities, schools, commercial and residential construction.
Alberto has been offered supervisory promotions in the past, but he prefers to be more hands-on and enjoys being in the field. If your project falls into his service area, you’ll appreciate his excellent service and humble personality.
Lead Service Technician
PSAI Certified and 2019 PSAI Service Technician of the Year nominee.
Paul’s routes include: Naples, Golden Gate and Marco Island. Paul also has an extensive amount of experience with high-end projects such as high-rise, medical facilities, schools, commercial and residential construction. Paul enjoys being in the field and training new hires. If your project falls into his service area, you’ll appreciate his excellent service, warm smile, and charming personality.
Trained extensively for 4 weeks using PSAI standards.
Robert’s routes include Port Royal, Gulf Shore Blvd (North & South) and Pelican Bay. If you are familiar with any of these areas, you’ll understand the complexity of maneuvering a commercial vehicle in tight spaces and most importantly, paying attention to details at time of service. We want only the best for our customers and Robert checks the box for sure. If your project falls in his service area, you’ll appreciate his friendly and social demeanor.